Description #
The Resolving Common Website Issues guide helps church administrators troubleshoot typical website problems, such as pages not loading or content not displaying, to maintain a smooth user experience.
Key Actions #
Follow these steps to address common website issues:
Clear Website Cache #
- Log in to your church’s dashboard at https://{your-subdomain}.churchinfinite.com/wp-admin/ or https://{your-custom-domain}/wp-admin/.
- Navigate to the performance or cache settings (often under “Settings” or “Tools”).
- Click to clear the website cache.
- Refresh your website to check if the issue is resolved.
Check Module Settings #
- In the dashboard, go to the section for the affected module (e.g., “Sermons” or “Events”).
- Verify settings are correct (e.g., content is published, visibility is enabled).
- Save any changes and refresh the website.
Verify User Permissions #
- Go to the users section in the dashboard.
- Ensure the user experiencing the issue has the correct role (e.g., Editor for content updates).
- Update permissions if needed and test again.
Troubleshooting #
If issues persist:
- Page Not Loading: Check your internet connection or try a different browser. Contact support@churchinfinite.com.
- Content Missing: Verify content is published and module settings are correct.
- Access Denied: Confirm your user role allows the action. Contact your admin or support.
