Description #
The Backing Up and Restoring Your Website guide helps church administrators understand Church Infinite’s automatic daily backup process and how to request a website restore to a specific day’s version, ensuring data safety.
Key Actions #
Follow these steps to manage backups and restores for your website:
Understand Automatic Backups #
- Church Infinite automatically creates a daily backup of your website’s content and settings.
- No action is required to initiate backups; they are managed by Church Infinite’s system.
- Backups are stored securely and available for restoration upon request.
Request a Website Restore #
- Email support@churchinfinite.com from your registered billing account email to request a restore.
- Include the following details in your email:
- Your church’s name and website URL (e.g., https://grace.churchinfinite.com).
- The specific date of the backup you want to restore (e.g., June 1, 2025).
- A brief reason for the restore request (e.g., accidental content deletion).
- Wait for confirmation from the support team, who will restore your website to the requested backup version.
- Check your website at https://{your-subdomain}.churchinfinite.com/ or https://{your-custom-domain}/ to confirm the restore.
Troubleshooting #
Resolve common backup and restore issues:
- No Response from Support: Check your spam/junk folder for replies from support@churchinfinite.com. Resend the request or use a different email address.
- Incorrect Restore Date: Verify the date requested in your email. Contact support to clarify or request a different date.
- Website Not Restored: Confirm with support that the restore was completed. Provide additional details if issues persist.
